Shipping policy

At Photera Longevity, we understand the excitement of ordering new products! That’s why we are committed to processing your orders quickly and ensuring timely delivery.

Processing Time:
Once your order is placed, please allow 24-48 hours for us to process and prepare your items for shipping. Rest assured, we’re always eager to dispatch your products as soon as possible.

Shipping Options and Costs:
Shipping charges vary based on your location and the product(s) purchased. The specific shipping cost for your order will be calculated and displayed at checkout. Keep an eye out for products marked with “Free Shipping” to enjoy no additional shipping costs.

Delivery Times:
Once shipped, delivery times can vary depending on your location. Typically, you can expect your package to arrive within 8–11 business days. While we strive for the fastest possible delivery, please note that times may vary due to geographic location and the shipping option selected.

Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email. This will allow you to monitor your package’s journey. Please note that tracking details may take up to 48 hours to appear in the carrier’s system—thank you for your patience!

Order Modifications:
Mistakes happen! If you realize there’s an error in your order, please contact us immediately at info@photera-longevity.com We’ll do our best to accommodate changes, but please understand that if your order has already been processed or shipped, modifications may be challenging.

Lost or Missing Packages:
While we strive for perfection, rare cases of lost or delayed packages may occur due to external factors. Once a package leaves our facility, it is no longer under our control. We recommend contacting the carrier for further assistance. If you need help with this, please don’t hesitate to reach out to us.

Questions?
Your satisfaction is our priority. For any shipping-related inquiries—or just to chat—send us an email at info@photera-longevity.com We’re here to assist!